سياسية الاستبدال والأسترجاع

Due to the nature of our products of natural roses and custom-designed gifts, we would like to inform you that: orders cannot be returned or exchanged after confirmation, as the orders are prepared specifically and the roses are cut and arranged immediately upon confirmation to ensure their freshness and quality. In case there is a problem with the received order (such as damage to the product or an error in the order), please contact us within two hours of receiving the order with a photo showing the problem, and we will work to resolve it as quickly as possible.